Cancellation, Access & Service Readiness Policy
To ensure smooth service and avoid delays, KleenPro requires all units to be fully prepared at the time of service.
Service Requirements:
* Unit must be completely vacant prior to arrival
* All personal belongings must be removed
* Full access (keys, lockbox, or entry instructions) must be provided
Access / Not Ready Fee:
* If the unit is not accessible (no key, no entry, tenant present), a $140 service fee will apply
* If the unit is not ready (items still inside, incomplete move-out), a $140 service fee may apply
* If our team is required to move or work around items, additional charges will apply based on time and labor
Rescheduling & Cancellations:
* Same-day cancellations or changes may be subject to a fee
* A deposit or card on file may be required to secure rescheduled appointments after a failed service attempt
KleenPro reserves the right to refuse or reschedule service if the unit is not in service-ready condition.
By booking with KleenPro, you agree to these terms.
Move-out cleanings require the unit to be fully vacant before arrival
Move-Out Cleaning & Move-Out Carpet Cleaning Requirement
All move-out and move-out carpet cleaning services require the unit to be fully vacant prior to our arrival. No personal belongings or furniture should remain inside the unit.
Service Requirements
* Unit must be completely vacant
* All personal belongings must be removed
* Full access must be provided (keys, lockbox, or entry instructions)
Access / Not Ready Fee
* If the unit is not accessible at arrival, a $140 service fee will apply
* If the unit is not ready for cleaning, a $140 service fee may apply
* If our team is required to move or work around items, additional charges will apply based on time and labor
Rescheduling & Cancellations
* Rescheduling or cancellation with at least 24 hours notice: no fee
* Rescheduling or cancellation within 24 hours of the appointment: a fee of up to $140 may apply depending on timing and crew dispatch
* Same-day cancellations or no-shows will result in a $140 service fee
KleenPro reserves the right to refuse or reschedule service if the unit is not in service-ready condition.
A deposit or card on file may be required for future bookings after a late cancellation or failed service attempt.
By booking with KleenPro, you agree to these terms.